Return and Refund Policy

Thank you for shopping at Divyangsewa.org. If you are not entirely satisfied with your purchase, we’re here to help.

Returns

• Time Frame: You have 2-3 working days to return an item from the date you received it.
• Eligibility: To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.
• Non-Returnable Items: Specify any items that cannot be returned, such as personalized items or perishable goods.

Refunds

• Refund Process: Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
• Approval or Rejection of Refund: If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a 2-3 working days, depending on your card issuer’s policies.
• Partial Refunds: In cases where only part of an order is returned, the refund will be applied to the items returned. If the item is not in its original condition, is damaged or missing parts for reasons not due to our error, only partial refunds might be granted.

Exchanges

• Exchange Process: If your item is defective or damaged, you may request an exchange instead of a refund. Let us know if you wish to exchange the product for the same item or another item that you have seen on our website.
• Stock Availability: Exchanges are subject to stock availability. If the replacement item is not available, a refund will be offered.

Shipping

• Return Shipping Costs: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
• Shipping Insurance: Consider using a trackable shipping service or purchasing shipping insurance for items of significant value.

Contact Us

• Customer Support: If you have any questions on how to return your item to us, contact us at:- Phone: +917073929237– Send Email info@divyangsewa.org– Physical Address for Returns: Kheteshwar Mandir, Gopeshwar Basti, Gangashahar, Bikaner, Rajasthan 334001